American Water
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Contact Us

Customer Service:
888.237.1333 or fill out our Customer Service Feedback Form. Please allow up to one business day for a response.
TDD # (800-300-6202)

Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at 

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.


Hawaii American Water Main offices:
Honolulu 888.237.1333

For help with My H2O Online, please call 1.888.237.1333.

External Affairs:
Kevin Tilden 619.522.6362 Director

Karen Logan 619.435.7477

Human Resources:
Lilian Wilkirson 619.435.7469

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.