American Water
American Water  
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Contact Us

Customer Service
1-866-641-2131

Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at amwater.com/myh2o.  For other payment options, click on Customer Service and then Billing and Payment Information.

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.

 

Main Office

  • Robert McIntyre
    Operations Manager
    Maryland American Water
    260 Gateway Drive
    Suite 17.18B
    Bel Air, MD 21014
    410.838.8404
    Robert.McIntyre@amwater.com

For help with My H2O Online, please call 1-866-641-2131. 

Career Opportunities

If you are interested in applying for employment with Maryland American Water, please refer to our Careers page online. We only accept resumes/applications online. View our current careers opportunities here.

Media Inquiries

If you are a member of the media seeking information about Virginia American Water projects or service, here is the contact information for our external affairs consultant. Please note that this consultant cannot address service, employment or billing questions for customers. Customers with service, employment or billing questions should contact our customer service center at 1-866-641-2131 during the hours listed above.

Business Development

The business development team addresses all growth opportunities outside of the company's existing service area. This includes bulk-water sales to municipalities, acquisition of water and/or wastewater systems, contracts to operate and maintain water and wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

Procurement

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New York American Water   Pennsylvania American Water  Tennessee American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043
856-346-8200

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.