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Customer Communications

Keeping customers informed is one of our main priorities. We communicate regularly in a variety of ways that help us provide high-quality customer service, as well as high-quality water service. Our customer communications are designed to inform and educate our customers on topics like wise water use, leak detection, our involvement in our communities and our investment in infrastructure. 

Here you'll find our most recent Customer Communications to view and download.

State Brochure


New Customer Booklet

For more information about Missouri American Water, including the services we provide, our payment options and how to read your bill, view our Welcome to Missouri American Water brochure for new customers.


Bill Inserts

From time to time, we receive requests for electronic versions of our bill inserts.  Please feel free to prints these and use them as handouts.

Protecting and Preserving Our Watersheds

H2O Help to Others Program

Cold Weather Tips

Using Water Wisely Outside 

Water Service Line Protection Program


Tap Water Delivers

Tap water delivers good economic value for households. The typical customer pays about a penny per gallon for the water that quenches your thirst, washes your clothes and waters your landscape. Click on your district to learn more about the value of water ...



Platte County

St Joseph



Your Water System and Water Rates

Jefferson City
Platte County
St. Louis County
St. Charles County
St. Joseph


Don't forget to visit our NEW Video site!


Corporate Brochure

The Community Investor

The Science of Water

The American Water Landscape

Mini-Corporate Brochure










American Water's Customer Communications Awards 
American Water works hard to create, communicate, deliver and exchange offerings that have value and educate customers, partners, government officials and society at large.

Therefore, we are delighted when our work, commitment and vision are recognized in professional communications awards.

2009 ReBrand 100 Global Awards
ReBrand 100 distinguishes itself from other brand competitors by basing its selections on the achievement of effective, measurable results of entrants' rebranding efforts. Winners must demonstrate that they applied deliberate and strategic planning in evolving, extending or transforming their brands.

American Water's brand was awarded the 2009 Notable ReBrand 100 Global Award. 

30th Annual Telly Awards
The Telly Awards honor the very best local, regional, and cable television commercials and programs, as well as the finest video and film productions, and work created for the Web. 

American Water was given bronze awards for the IPO Video in the 30th Annual Telly Awards in these categories:

- Corporate Image
- Employee Communications
- Public Relations

There were more than 14,000 entries in the 2009 show and only those entries that were recognized by the judges as being distinctive were named winners.

The IPO Video can be viewed on the American Water website by clicking on the "American Water Videos" link on the homepage of the site, or by going directly to From there, choose the first video "IPO Video."

Interactive Media Awards
The Interactive Media Awards™ recognize the highest standards of excellence in Web site design and development and honor individuals and organizations for their outstanding achievement.

American Water's Web site earned an Outstanding Achievement Award from the Interactive Media Awards in the "utilities" category. 

2008 MarCom Awards
MarCom Awards is an international competition for marketing and communication professionals involved in the concept, writing and design of marketing and communication programs and print, visual and audio materials. Entries come from corporate marketing and communication departments, advertising agencies, PR firms, design shops, production companies and freelancers.

Of the more than 5,000 entries worldwide, American Water won 37 MarCom Awards - 11 platinum, 14 gold and 12 honorable mentions.

The following American Water communication's received the highest honor - The "Platinum Award" 

Title of EntryCategory
25th Anniversary BrochureDesign/Brochure
25th Anniversary BrochureBrochure/Business to Consumer
25th Anniversary BrochureWriting/Brochure
25th Anniversary BrochureDesign/Brochure Interior
25th Anniversary BrochureBrochure/Educational
Initial Public Offering Video - ExternalVideo/Film/Corporate Image
Initial Public Offering Video - InternalVideo/Film/Corporate Image
Internal Campaign Poster - American DedicationDesign/Poster
Re-branding CampaignOther
Re-branding MaterialsMarketing/Promotion Campaign/Other
Water Conservation WheelDesign/Other

The following American Water communication's received the "Gold Award" 

Title of EntryCategory
American Water Landscape BrochureBrochure/Educational
Community InvestorPhotography/Brochure
Corporate LogoDesign/Logo
Corporate Web Site - www.amwater.comDesign/Web Site
Corporate Web Site - www.amwater.comWeb Site Overall Site Interior
Door Hanger - ConserveDirect Marketing/Ads/Door Hanger
Internal Newsletter - SplashEmployee Publication/Internal Newsletter
New Customer MailerMarketing/Promotions/Specialty Item
Internal E-Newsletter - News You Need to KnowE-Newsletter
We Are American WaterBrochure/Company Overview
We Are American WaterDesign/Brochure Interior
We Are American WaterWriting Brochure

The following American Water communication's received an "Honorable Mention"

Title of EntryCategory
Community InvestorBrochure/Business to Consumer
Community InvestorWriting/Brochure
Community InvestorDesign/Brochure
Corporate Web Site Home Page - www.amwater.comWeb Site Home Page
Corporate Web Site Home Page - www.amwater.comDesign/Web Site Home Page
Internal Employee BrochureEmployee Publication/Internal Magazine
Internal Employee BrochureEmployee Publication/Internal Newsletter
Illinois American Water - Site Home Page
Internal Campaign Poster - American PrideDesign/Poster
We Are American WaterDesign/Brochure
We Are American WaterPhotography/Brochure
We Are American WaterDesign/Brochure Cover


2008 Communicator Awards
The Communicator Awards is a national awards show honoring excellence in communications. The annual show honors the best in advertising, corporate communications and public relations as well as interactive and video. There were more than 8,000 entries this year.

The following American Water communication's received the highest honor - The "Award of Excellence" 

2008 American Graphic Design Awards
The American Graphic Design Awards is a competition open to advertising agencies, graphic design firms, corporations, institutions, publishers, and more. It honors outstanding work of all kinds and across all media: print and collateral, advertising and sales promotion, corporate identity and logos, internet and interactive design, package and point of sale materials, and motion graphics.

For the 2008 competition, more than 10,000 entries were received. Of these, a highly selective 15 percent are recognized with a certificate of excellence.

The following American Water communication's pieces were named winners:

2008 San Diego Chapter of the Public Relations Society of America (PRSA) annual Edward L. Bernays Mark of Excellence Awards
The PRSA's annual Edward L. Bernays Mark of Excellence Awards recognizes the industry’s finest public relations campaigns, tactics and professionals, in categories including media relations, community relations, crisis communications and special events.

American Water received awards for the following:

  • California American Water team won the Public Relations Society of America San Diego chapter Silver Award of Excellence in the campaign category for the Monterey "Spring into Action" conservation campaign. 
  • The single piece "Spring into Action" conservation wheel mailer won the Bronze Award of Excellence.