Keeping customers informed is one of our main priorities. We communicate regularly in a variety of ways that help us provide high-quality customer service, as well as high-quality water service. Our customer communications are designed to inform and educate our customers on topics like wise water use, leak detection, our involvement in our communities and our investment in infrastructure.
Here you'll find our most recent Customer Communications to view and download.
New Customer Booklet
For more information about Missouri American Water, including the services we provide, our payment options and how to read your bill, view our Welcome to Missouri American Water brochure for new customers.
From time to time, we receive requests for electronic versions of our bill inserts. Please feel free to prints these and use them as handouts.
Tap Water Delivers
Tap water delivers good economic value for households. The typical customer pays about a penny per gallon for the water that quenches your thirst, washes your clothes and waters your landscape. Click on your district to learn more about the value of water ...
Your Water System and Water Rates
American Water's Customer Communications Awards
Therefore, we are delighted when our work, commitment and vision are recognized in professional communications awards.
2009 ReBrand 100 Global Awards
American Water's brand was awarded the 2009 Notable ReBrand 100 Global Award.
30th Annual Telly Awards
American Water was given bronze awards for the IPO Video in the 30th Annual Telly Awards in these categories:
- Corporate Image
There were more than 14,000 entries in the 2009 show and only those entries that were recognized by the judges as being distinctive were named winners.
The IPO Video can be viewed on the American Water website by clicking on the "American Water Videos" link on the homepage of the site, or by going directly to http://www.amwatervideos.com/shell.aspx. From there, choose the first video "IPO Video."
Interactive Media Awards
American Water's Web site earned an Outstanding Achievement Award from the Interactive Media Awards in the "utilities" category.
2008 MarCom Awards
Of the more than 5,000 entries worldwide, American Water won 37 MarCom Awards - 11 platinum, 14 gold and 12 honorable mentions.
The following American Water communication's received the highest honor - The "Platinum Award"
2008 Communicator Awards
The following American Water communication's received the highest honor - The "Award of Excellence"
2008 American Graphic Design Awards
For the 2008 competition, more than 10,000 entries were received. Of these, a highly selective 15 percent are recognized with a certificate of excellence.
The following American Water communication's pieces were named winners:
2008 San Diego Chapter of the Public Relations Society of America (PRSA) annual Edward L. Bernays Mark of Excellence Awards
American Water received awards for the following: