Your Rights & Responsibilities

As a customer of Missouri American Water, you have the right to know how to get the best service from your water utility. We recognize the trust you place in us to provide high quality, reliable drinking water. It is a responsibility that defines what we do as your local water company. Good water service goes beyond providing high quality water. From starting up service to providing bill payment options to answering questions 24 hours a day, 7 days a week - our goal is to keep you informed of the services we provide and your rights and responsibilities as a customer.

Your Right to High-Quality Drinking Water
You have the right to expect high quality drinking water every time you turn on your faucet. Our employees conduct an extensive treatment and monitoring program to ensure your water meets all state and federal drinking water regulations. Our Consumer Confidence Reports will help you learn more about water quality in your community.

Missouri American Water Employees
Missouri American Water employees carry company identification cards. In addition, many wear uniforms and use vehicles and equipment which are marked with the Missouri Water name and logo. If you want to verify that someone is a Missouri American Water employee, please ask to see their identification card.

Your rights and responsibilities are outline in our customer brochures.  Simply click on the link to your community.

St. Louis County

Jefferson City

Brunswick, Cedar Hill, Joplin, Mexico, Parkville, St. Charles, St. Joseph, Warrensburg, Warren County

Missouri American Water's Customer Service Center is available to serve you 24/7. Our goal is courteous and efficient response to your needs. If you have a question that we cannot resolve to your satisfaction, you have the right to request that the Missouri Public Service Commission (PSC) review the unresolved issue. You may contact the PSC at:

Missouri Public Service Commission Governor Office Building
200 Madison Street
PO Box 360
Jefferson City, MO 65102-0360 1.800.392.4211

 Missouri Public Service Commission