American Water
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Customer Service

Welcome to Customer Service!

At American Water, our customers are our number one priority. Here you'll find useful information about your service, your bill, and your rights and responsibilities as an American Water customer. 

We're just a phone call away. Or with our self-service website, My H2O Online, customers have access to their account information online. You can set up an account, keep track of water use and pay bills 24/7, when it is convenient for you. You can even request a time to have your service turned on or off.

We welcome your feedback and want you to share your stories about your experience with us.

Customer Service
Hours: Monday-Friday, 7 a.m. to 7 p.m.
For Emergencies:
We're available 24/7

Customer Service Feedback Form

New Jersey American Water Business Partner Logon

New Jersey American Water Business Partner Logon (formerly Elizabethtown Water)