American Water
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Billing & Payment Information

We offer several convenient payment options:

PAY AUTOMATICALLY. NO STAMPS REQUIRED.

Save time and money. Residential customers can sign up for our Electronic Fund Transfer (EFT), and your bill will be paid on time, every time, directly from your checking or savings account on the date it is due. No stamps required. You will still receive a copy of your bill before the due date, so you will have time to ask any questions before payment. Best of all, it’s totally free! To enroll in the program, log on to My H2O Online or contact our customer service center. Please note: This payment option is not offered to customers in Avalon. 

PAY ONLINE*

Residential customers can use our self-service website, My H2O Online, to pay bills, manage accounts and more. Sign up today. Commercial customers and any others who are unable to register on the site can pay online by visiting www.water.paymybill.com

PAY BY MAIL

Use the envelop provided with your bill, and send your payment along with the payment stub to: New Jersey American Water, P.O. Box 371331, Pittsburgh, PA 15250-7331. No cash, staples or paper clips, please. 

PAY BY PHONE*

If you do not have questions about your bill, you can pay by phone using your Visa or MasterCard by calling 1.866.271.5522. Be sure to have your account number handy. 

PAY IN PERSON

New Jersey American has agreements with several authorized payment locations across the state. Please note, this list changes periodically. Customers are encouraged to call the location first, to ensure they still accept payments for New Jersey American Water. Please note these locations DO NOT accept payments by mail. 

PAY THROUGH A THIRD PARTY

If someone handles paying your bills, such as a relative, trustee or social service organization, we can send a copy of your bill, as well as any reminder, past-due and shut-off notices, to that third party. Contact our customer service center at 1-800-565-7292 for more information or visit My H2O Online.

*There is a third-party fee per transaction for credit card or e-check payments.

Payment Assistance

Although our lives depend on an ample supply of tap water, many of us take water for granted. Unfortunately, there are many people and families who risk losing water service because they can’t pay their water bills. For customers who have fallen on difficult financial times, New Jersey American Water’s H2O Help to Others Program™ and Low Income Payment Programs are offered to provide assistance for customers who qualify.

At American Water, helping out where we can is at the core of who we are. For more information on both of these programs, click here

Payment Arrangements

If you cannot pay your bill by the due date, please contact our customer service center BEFORE the due date. We’re available 24 hours a day, 7 days a week at 1.800.272.1325.

When you call, our customer service representatives will work with you on a plan to pay the balance of the bill over time. These payment arrangements require you to:

  • Pay at least 25 percent of your bill within 48 hours of your call.
  • Pay the rest of the bill, including any applicable late payment charge according to an agreed upon schedule, not to exceed 6 months.
  • Pay all future bills as they become due.

New Jersey American Water will create these payment arrangements only with customers who have not broken a similar agreement with us in the past twelve months.