American Water
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Contact Us

Customer Service

TDD # (800-300-6202)

Email us by filling out the Customer Request Form.  All emails are reviewed and responded to within one business day.

Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at  For other payment options, click on Customer Service and then Billing and Payment Information.

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.

Main Office Address

  • New Jersey American Water
    1025 Laurel Oak Road
    Voorhees, NJ  08043

Developer Services

If you are a developer, business owner or other entity that would like to extend water infrastructure to a new project either within or near an existing New Jersey American Water service area, contact us. You can also visit the Developer Services section of our Web site for more information and resources.


For questions related to purchasing and service agreements for contract work at New Jersey American Water.

Government Affairs

Media and Press


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American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.