Turning Service On/Off
Turning the water on
For a residence that has never had water service, we will install a meter and turn on the water. Someone should be home at the time of the meter installation, just in case a faucet or other water device has been accidentally left on inside. For a residence where water is already being provided, you want to be sure that you are only charged for the water you use. We will visit your residence to read the meter and start your billing with an actual reading. This also applies for most seasonal accounts. If you were not previously an American Water customer, a deposit may be required until you have established a satisfactory credit history.
Both residential and commercial customers can call us M-F, 7 a.m. to 7 p.m. at 1-800-272-1325.
New Customer Booklet
Turning the Water Off
Be ready to tell us the date service should be stopped, to arrange for a final meter reading, and to provide us with your final billing address. And don’t forget to have your service address, billing address, and telephone number handy.