American Water
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Customer Service
We're available 24 hours a day, 7 days a week.

For questions or comments about billing/collections, service-related questions, water quality, move-in/move-out notification, changes to your account, My H20 Online, water usage and all related matters, please call our Customer Service Center. Our representatives are available 24/7 to assist you. Customers can also reach us by email at (please allow 24 hours for a response).

  • 24-Hour Customer Service: 1-800-272-1325

Media and Press

Career Opportunities

Government Affairs

Government affairs serves as company liaison to elected officials, business and community leaders in the municipalities served by New Jersey American Water.

Business Development

The business development team address all growth opportunities outside of the company's existing footprint. This includes bulk-water sales to municipalities, acquisition of water or wastewater systems, contracts to operate and maintain a water or wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make  sense for your community, please contact us. 

Developer Services

If you are a developer, business owner or other entity that would like to extend water infrastructure to a new project either within or near an existing New Jersey American Water service area, contact us. You can also visit the Developer Services section of our Web site for more information and resources.


For questions related to purchasing and service agreements for contract work at New Jersey American Water.

Main Office Address

  • New Jersey American Water
    1025 Laurel Oak Road
    Voorhees, NJ  08043

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American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

Arizona American Water  California American Water  Hawaii American Water  Illinois American Water  Indiana American Water  Iowa American Water  Kentucky American Water  New York American Water  Maryland American Water  Michigan American Water  Missouri American Water  New Jersey American Water  New Mexico American Water  Ohio American Water  Pennsylvania American Water  Tennessee American Water  Texas American Water  Virginia American Water  West Virginia American Water 

Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.