American Water
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Customer Service

We're available 24 hours a day, 7 days a week.

24-Hour Customer Service: 1.877.426.6999

For questions or comments about billing/collections, service-related questions, water quality, move-in/move-out notification, changes to your account, My H20 Online, water usage and all related matters, please call our Customer Service Center. Our representatives are available 24/7 to assist you.

  • Phone: 1.877.426.6999 (24/7)
  • E-mail:
  • For help with My H2O Online, please call 1.877.426.6999

For Mt. Ebo Customers ONLY: Please call 1-845-278-2780, Monday through Friday from 8 a.m. and 4 p.m. For after hours emergencies in Mt. Ebo only: Please call Allied Pollution Control at 845-878-0007.

Media Relations

  • Peter Eschbach
    Director, Communications and External Affairs
    Phone: 856-782-2316

Career Opportunities

Main Office Address

  • New York American Water
    60 Brooklyn Avenue
    Merrick, NY 11566
    Phone: 516.378.3922
    Fax: 516.868.4521

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American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Customer Service Feedback Form

For Media or External Affairs Inquiries, click here to locate your state's External Affairs Representative.

For General Inquiries
Please contact our Corporate Headquarters:
1025 Laurel Oak Road
Voorhees, NJ 08043

Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.