American Water
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Contact Us

Customer Service
TDD # (800-300-6202)

Email us by filling out the Customer Request Form.  All emails are reviewed and responded to within one business day.

Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at  For other payment options, click on Customer Service and then Billing and Payment Information.

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.

For Mt. Ebo Customers ONLY

Please call 1-845-278-2780, Monday through Friday from 8 a.m. and 4 p.m. For after hours emergencies in Mt. Ebo only: Please call Allied Pollution Control at 845-878-0007.


Whitlock Farms and New Vernon Residents ONLY

On September 30, 2016, the New York Public Service Commission ordered that New York American Water be appointed as the emergency operator of the New Vernon Water Company which serves your area. If you have any billing or service questions, please contact Kevin Kublo at 516-632-2220 from 8 a.m. to 5 p.m., Monday-Friday. For after-hours emergencies, please contact JCO, Inc. at 845-888-5755.


Media Relations

Career Opportunities

If you are interested in applying for employment with New York American Water, please refer to our Careers page online. We only accept resumes/applications online. View our current careers opportunities here.

Main Office Address

  • New York American Water
    60 Brooklyn Avenue
    Merrick, NY 11566
    Fax: 516.632.2254

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American Water Contacts

Customer Service
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Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.