Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at amwater.com/myh2o. For other payment options, click on Customer Service and then Billing and Payment Information.
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours. We're available 24/7 to assist you.
For Mt. Ebo Customers ONLY
Please call 1-845-278-2780, Monday through Friday from 8 a.m. and 4 p.m. For after hours emergencies in Mt. Ebo only: Please call Allied Pollution Control at 845-878-0007.
- Peter Eschbach
Director, Communications and External Affairs
If you are interested in applying for employment with New York American Water, please refer to our Careers page online. We only accept resumes/applications online. View our current careers opportunities here.
Main Office Address
- New York American Water
60 Brooklyn Avenue
Merrick, NY 11566
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