TDD # (800-300-6202)
Email us by filling out the Customer Request Form. All emails are reviewed and responded to within one business day.
Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at amwater.com/myh2o. For other payment options, click on Customer Service and then Billing and Payment Information.
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours. We're available 24/7 to assist you.
For Mt. Ebo Customers ONLY
Please call 1-845-278-2780, Monday through Friday from 8 a.m. and 4 p.m. For after hours emergencies in Mt. Ebo only: Please call Allied Pollution Control at 845-878-0007.
If you are interested in applying for employment with New York American Water, please refer to our Careers page online. We only accept resumes/applications online. View our current careers opportunities here.
Main Office Address
- New York American Water
60 Brooklyn Avenue
Merrick, NY 11566
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