American Water
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Contact Us

Customer Service
TDD # (800-300-6202)
M-F, 7 a.m. to 7 p.m. (24/7 for emergencies)

Email us by filling out the Customer Request Form.  All emails are reviewed and responded to within one business day.

Call Center Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m. 
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at  For other payment options, click on Customer Service and then Billing and Payment Information

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.

Customers can also e-mail: (This is monitored during business hours. Please allow one business day for a response.)

Main Office

Pennsylvania American Water
800 W. Hersheypark Drive
Hershey, PA 17033

Career Opportunities

If you are interested in applying for employment with Pennsylvania American Water, please refer to our Careers page online. We only accept resumes/applications online. View our current careers opportunities here.

Charitable Donations

Pennsylvania American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.

Media Inquiries

Business Development

The business development team addresses all growth opportunities outside of the company's existing footprint. This includes bulk water sales to municipalities, acquisition of water or wastewater systems, contracts to operate and maintain water or wastewater systems, as well as other public-private partnership opportunities. For more information, please contact:  

Government Relations

Government affairs is the company’s liaison to elected officials, business and community leaders in the municipalities served by Pennsylvania American Water.

Supply Chain

For questions related to purchasing and service agreements for contract work at Pennsylvania American Water.

American Water Contacts

Customer Service
Please choose your state from the list below for a quick link to contact information for your state.

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Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.