M-F, 7 a.m. to 7 p.m. (24/7 for emergencies)
Call Center Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at amwater.com/myh2o. For other payment options, click on Customer Service and then Billing and Payment Information.
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours. We're available 24/7 to assist you.
Customers can also e-mail: firstname.lastname@example.org (This is monitored during business hours. Please allow one business day for a response.)
Pennsylvania American Water
800 W. Hersheypark Drive
Hershey, PA 17033
If you are interested in applying for employment with Pennsylvania American Water, please refer to our Careers page online. We only accept resumes/applications online. View our current careers opportunities here.
Pennsylvania American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.
The business development team addresses all growth opportunities outside of the company's existing footprint. This includes bulk water sales to municipalities, acquisition of water or wastewater systems, contracts to operate and maintain water or wastewater systems, as well as other public-private partnership opportunities. For more information, please contact:
Government affairs is the company’s liaison to elected officials, business and community leaders in the municipalities served by Pennsylvania American Water.