American Water
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Contact Us

Customer Service
TDD # (800-300-6202)

Email us by filling out the Customer Request Form.  All emails are reviewed and responded to within one business day.

Hours of Operation:  Monday through Friday, 7 a.m. to 7 p.m.
Our self-service tool, My H2O Online, is available anytime for account information, payments and turning water service on and off (residential only) at  For other payment options, click on Customer Service and then Billing and Payment Information.

In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.
Water emergencies don't keep business hours.  We're available 24/7 to assist you.

At West Virginia American Water, providing you with the best customer service possible is our priority. If you have an issue that could not be resolved after contacting our Customer Service Center (1-800-685-8660) please feel free to e-mail us at This forum does not take the place of our Customer Service Center, which must be the first method of customer contact - particularly for issues that need to be addressed immediately. However, if your question, concern or request is still not resolved, you may contact us at this email address, being sure to provide as much information as you can (name, address, account number, type of issue, best contact method, etc.) so that we can better assist you. This account will be checked periodically on business days. 

Main Office

  • Jeffrey McIntyre, President
    West Virginia American Water
    1600 Pennsylvania Ave.
    Charleston, WV 25302

Career Opportunities

If you are interested in applying for employment with West Virginia American Water, please refer to our Careers page online. We only accept resumes/applications online. View our current careers opportunities here.

Charitable Donations

West Virginia American Water is pleased to support the communities we serve through a variety of volunteer efforts as well as charitable donations and sponsorships. Due to the volume of requests we receive, please submit your request using our convenient online donation form. Click here to learn more about our giving program and how you can apply.

Media Inquiries

Business Development

The business development team address all growth opportunities outside of the company's existing footprint. This includes bulk water sales to municipalities, acquisition of water or wastewater systems, contracts to operate and maintain water or wastewater systems, as well as other public-private partnership opportunities to provide water service outside the company's existing service area. To explore whether any of these partnership opportunities make sense for your community, please contact us. 

Government Affairs

Government affairs serves as company liaison to elected officials, business and community leaders in the municipalities served by West Virginia American Water.

New Development and Construction

If you are a developer, business owner or other entity interested in extending water infrastructure (including fire service, high-volume meters, hydrants or main extensions) to a new project either within or near an existing West Virginia American Water service area, contact us.


For questions related to purchasing and service agreements for contract work at West Virginia American Water.

American Water Contacts

Customer Service
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Investor Relations
Please click here to contact our Investor Relations department or call 1-856-566-4005.