A. AWR keeps life flowing by providing protection from the unexpected. We offer programs to cover the big repairs that your homeowner’s policy typically doesn’t cover. Since the year 2000, we have grown to provide protection for over 1 million homeowners. AWR is a subsidiary of American Water – the largest and most geographically diverse publicly traded water and wastewater company in the U.S. We’re proud of our A+ rating from the Better Business Bureau and 90% approval rating from our customer claim satisfaction surveys.
A. The Water Line Protection Program provides repairs to leaks and breaks of a covered water line caused by normal wear and tear. AWRIS takes care of the costs of permits required to excavate and complete covered repairs; as well as refilling, raking/leveling and seeding of excavated portion of customer’s property; and restoration of public sidewalks and roadways if they’re excavated to complete a covered repair. We also follow-up with an inspection of a customer’s sewer line after a covered repair.
A. Because water lines are an integral part of your home, and they can be prone to problems. Your homeowners insurance typically doesn’t cover them, meaning you’re responsible if there’s a problem. The Water Line Protection Program from AWRIS protects you from those costly repair bills – and takes away the hassle of dealing with them.
A. Individual policies vary, but standard homeowners’ insurance policies typically do NOT cover repair or replacement of sewer lateral.
A. You can sign up and pay monthly or annually with convenient options like credit card (VISA and MasterCard).
A. Just complete the enrollment form online or call us at 1-844-765-7262.
A. If your lawn suddenly has puddles or water features you never asked for, you may have a water line problem. Or you may experience low water pressure, or even no water flowing at all. Don’t be the person who loses control in this situation. Be the person who calls AWRIS
A. When you have a covered problem, call us at 1-844-765-7262 — do NOT call your own plumbing contractor. American Water Resources Insurance Services is available 24 hours a day, 7 days a week to take your call.
A. The Water Line Protection Program is available for owners of 1-4 unit residential properties with a water service line of no more than 2 inches in diameter. Water service lines and/or sewer laterals shared with neighboring properties are eligible for coverage; however, AWRIS will not cover any section of a shared water service line or sewer lateral that serves only a neighboring property not enrolled in the program.
A. The Protection Program is for a 12-month term that will automatically renew on an annual basis if you are paying annually by credit card or on a monthly basis. You can cancel at any time.
