A. AWR keeps life flowing by providing protection from the unexpected. We offer programs to cover the big repairs that your homeowner’s policy typically doesn’t cover. Since the year 2000, we have grown to provide protection for over 1 million homeowners. AWR is a subsidiary of American Water – the largest and most geographically diverse publicly traded water and wastewater company in the U.S. We’re proud of our A+ rating from the Better Business Bureau and 90% approval rating from our customer claim satisfaction surveys.
A. It’s a program that provides protection from the unexpected for both your water line and sewer line. When you choose the bundle, you get unlimited protection for covered repairs and no service fees for both your water line and sewer line. All for one little payment each month.
A. Because you’ll save money. And not just on repair bills. The bundle price is less than the combined prices of the individual Water Line Protection Program and Sewer Line Protection Program. So you’ll simplify your payments and save money. Win-win.
A. Most policies don’t cover your exterior water and wastewater lines - they’re all your responsibility. That’s why you should protect both of them with AWR.
A. Just complete this simple enrollment form. Or you can call us at 1-800-891-9920.
A. Owners of residential homes (single-family or townhouse) are eligible. If you live in a condo, check with your HOA to see if you’re the responsible party.
A. You’re covered in just 30 days after we process your enrollment form.
A. Once your enrollment is processed, we’ll send you a confirmation package with our Terms & Conditions. And don’t worry, if you change your mind, you can cancel at any time. If you cancel your enrollment within 30 days, you’ll receive a refund.
A. Call 1-888-891-9920 immediately. We’re here 24/7 if you have a repair claim or any other question.
A. The Protection Program is for a 12-month term that will automatically renew on an annual basis if you are paying annually by credit card or on a monthly basis. You can cancel at any time.
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