A. If you think you have a gas leak or smell gas it is very important to vacate your home immediately and call your local gas utility or 911 from a safe distance outside your home. A rotten-egg smell may indicate a gas leak. Whether the odor is inside or outside, do not use anything that could cause a spark, including cell phones, flashlights, lights, appliances, matches and candles. If a leak is detected, the gas company will shut off your service and “red tag” the affected appliance and/or line. Red tag means that the gas furnace or other gas appliances are not operating safely and therefore the gas company will turn off the appliance and/or line and mark it with a red tag. The tag serves as a warning that an appliance is unsafe and could cause injury, property damage or even death. After the gas company shuts off your service, call AWR at 1-855-705-8438 immediately, no matter what time of day or night. AWR will dispatch a local, licensed contractor to make the necessary repairs. After AWR completes the repair, the gas company will be contacted to inspect the work completed, remove the red tag, and restore your gas service.