FREQUENTLY ASKED QUESTIONS about the Cooling System Repair Program

Q. Who is American Water Resources (AWR)?
A. AWR has protected homeowners for more than 12 years and services over 1.3 million
protection programs. AWR is a subsidiary of American Water — the largest publicly traded water and wastewater company in the country. We provide protection for over one million service lines. 

We have a 93% approval rating on our customer satisfaction surveys and an A+ rating from the Better Business Bureau.

Q. What am I responsible for?
A. As a homeowner, you are responsible for the maintenance and repair of your interior heating and cooling systems. Typically homeowners’ insurance policies do not cover repair of your heating or cooling system components.

Q. What is included in this program?
A. You will be covered up to $1,750 for your heating system repairs, and $1,750 for your cooling system repairs. This includes labor and materials for covered repairs so you can rest assured you’re protected by American Water Resources.

For complete Terms & Conditions click here.

For a complete listing of the components covered in your heating and cooling system click here.  

Q. Why do I need the Heating and Cooling System Repair Program?
A.You should be protected for several reasons including - it's hard to live in an uncomfortable home; emergency repairs can be costly and unpredictable; and finding a contractor you can trust is a hassle.

Q. What quality of repair can I expect?
A. A local, insured, independent contractor will be responsible for handling your repair. Repairs are guaranteed for one year against defects in materials and workmanship.

Please call 1-888-747-3243 and ask about these new programs!