Frequently Asked Questions About Water Line Protection

Q. Who is American Water Resources?
A. American Water Resources is a subsidiary of American Water, the largest investor-owned water utility in the United States. AWR provides water, sewer and internal plumbing protection programs to homeowners across the country.

Q. What’s the AWR Water Line Protection program?
A. It covers repairs to a broken or leaking water pipe. Normal wear and tear can cause these problems to happen. Enroll now and American Water Resources will cover the cost of repairing the residential water line that runs from your property line to the house, and will provide basic restoration to the repair site – up to $5,000.

Q. What am I responsible for?
A. While you may not be aware of it, as a homeowner you are responsible for the maintenance of the water and sewer lines running from your home to the street and the water supply line and wastewater drainage system within your home.

Q. I’m on a budget. How much does it cost?
A. It’s very economical. For just 16¢ day, $5 a month, or $60 a year*, you can protect yourself from costly repairs associated with fixing the line that provides water to your home – certainly worth the peace-of-mind, knowing that these repairs, should you need them, will be handled promptly and professionally within the generous protection limits. For pricing information in your area, please call 1-877-513-8520.

Q. Is the AWR Water Line Protection program available in my area?
A. See coverage map

Q. How do I sign up?
A. Call now: 1-877-513-8520 or complete the easy enrollment form and you’ll have American Water Resources protection for your water line.

Q. How can I pay for the program?
A. American Water Resources offers convenient monthly billing on your water bill.* Or if you prefer, pay by check, money order or credit card (we accept VISA, MasterCard, and Discover).

*Pricing and payment options vary by state. Call for details on your area.

Q. My water line is underground. How can I tell if there’s a problem?
A. If you see lawn flooding, experience low water pressure, or the water’s not flowing at all, there may be a problem. That’s why you need AWR Water Line Protection. All you need to do is call and our experts will help determine if there’s an issue and advise you what to do next. We’re here to solve the problem.

Q. What do I do if my water line is broken?
A. Call 1-866-430-0819 immediately. AWR has representatives available 24/7 to assist you with a repair claim or to answer any other questions.

Q. What causes my lines to leak or break?
A. Any number of things can cause pipe problems: wear and tear, pipe age, joint or material failure; soil conditions and shifting soil.

Q. Can anyone enroll in Water Line Protection?
A. If you own a residential home or townhouse and are responsible for the water line, you are eligible to enroll in the program. If you live in a condo please contact your homeowners association to determine your responsibility.

Q. I have insurance for my home. Does it cover the exterior water line?
A. Probably not. Most homeowners’ insurance policies cover the structure and its contents. That’s why it’s a good idea to enroll in The Water Line Protection Program from AWR.

Q. You state that Water Line Protection provides up to $5,000 in protection against costly repairs. What happens if the repairs are more than that?
A. Most repairs are completely covered under the generous protection limits of the Water Line Protection Program. If repair costs exceed the program limit of protection ($5,000), then you, the homeowner, would be responsible for any additional costs.

Q. How is the Water Line Line Unlimited Protection Program different than the standard program?
A. The standard programs cover up to $5,000 in water line repairs for leaks and breaks. With the Unlimited Programs, there will be no limit on what AWR will pay for covered repairs.

Q. Why is AWR offering a Water Line Unlimited Protection Program?
A. Many customers protected by the water line program are perfectly satisfied with the coverage amount. Over the years, we have learned that certain customers would prefer additional protection and peace of mind knowing that there will be no limit on what AWR will pay for covered repairs.

Q. What does it take to repair my water line?
A. Click here.