Frequently Asked Questions About Water Heater Protection

Q. What is the Water Heater Repair & Replacement Program?
A. The Water Heater Repair & Replacement Program provides peace of mind protection from the hassle and cost of an unexpected water heater failure. When you enroll in the program, if your water heater fails due to normal wear and tear, American Water Resources will provide up to $1,000 in protection to fix it fast. And if we can’t fix it, we will replace the entire unit and haul away your old water heater at no additional charge.

Q. Why do I need the Water Heater Repair & Replacement Program?
A. Most of us take the hot water in our homes for granted, but over time, normal wear and tear like corrosion or mineral deposit buildup can cause your water heater to fail. And if this happens, you may be at risk for an expensive repair or replacement, and finding a contractor you trust can be a hassle. When you’re enrolled in the Water Heater Repair & Replacement Program, if you ever have a water heater issue, you can count on American Water Resources to provide a prompt, qualified, courteous professional to solve your problem quickly.

Q. What types of water heaters are eligible for this Program?
A. The Water Heater Repair & Replacement Program offers protection for residential electric, natural gas, and propane fueled water heaters only. Water heaters fueled by oil, solar or geothermal energy are not eligible. In addition, tankless water heaters, water heaters larger than 50 gallons or intended for use in commercial properties, and combination heating/domestic hot water units are not eligible.

Q. How do I sign up?
A. Call now 855-800-5237 or complete the easy enrollment form to receive American Water Resources protection for your water heater.

Q. How can I pay for the program?
A. American Water Resources offers convenient monthly billing on your water bill.* Or if you prefer, pay by check, money order or credit card (we accept VISA, MasterCard, and Discover).
* Pricing and payment options vary by state. Call for details on your area.

Q. How can I be assured that if my water heater needs to be replaced, you will do so with a quality product?
A. American Water Resources guarantees that any water heater replaced under this Program will be of excellent quality from reputable brands commonly found in homes across the U.S. You will never be supplied with a used, refurbished or damaged unit, and all units are installed by local, insured, independent contractors.

Q. Why don’t you offer coverage on oil, solar or geothermal fueled water heaters?
A. At this time, the Program is focused on the types of water heaters that predominate in the U.S., as natural gas, electric and propane water heaters account for over 92% of all U.S. residential water heaters in service. This laser-like focus helps optimize our ability to deliver fast response time, excellent customer service, and, most importantly, maximum customer value.

Q. Why don’t you offer coverage on water heaters that are larger than 50 gallons?
A. Most U.S. households have either a 30, 40 or 50 gallon capacity water heater. In addition, larger units tend to be disproportionately expensive which, if included in this Program, would necessitate higher pricing for all customers. Therefore, at this time American Water Resources has decided to exclude these larger units.

Q. Doesn’t my homeowner’s insurance cover water heater replacements?
A. Most homeowner's policies do not cover water heaters. That’s why American Water Resources is here to help. The Water Heater Repair & Replacement Program is a much lower cost alternative to paying out of pocket.

Q. What do I do if I have a problem with my water heater?
A. You should call 855-800-5237 immediately. AWR has representatives available 24/7 to assist you with a repair claim or to answer any other question.

Q. Who is American Water Resources?
A. American Water Resources is a subsidiary of American Water, the largest investor-owned water utility in the United States. AWR provides water, sewer and internal plumbing protection programs to homeowners across the country.