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Water Heater Repair & Replacement

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A broken water heater means no hot showers.

Without a functioning water heater, hot showers and clean laundry are a thing of the past. A broken water heater isn’t typically covered by standard homeowners insurance and can be costly to repair. Sign up for AWR’s Water Heater Repair & Replacement program and get protected from unexpected repairs and costs.

Have questions?  
Visit our faqs


Convenient billing options available
Coverage for gas, electric, and propane heaters – no matter the unit’s age. See our full list of covered repairs.
If it can’t be repaired, we’ll install a brand new water heater (and haul away the old one).
We'll find a local, insured contractor within our network in 24 hours.
One-year warranty on all covered repairs.
24-hour customer service line
Have questions?  
Visit our faqs
covered repair image

Covered Repairs

  • Upper thermostat & lower thermostat
  • Replacement of water heater if it can’t be repaired
  • Supply tube & assembly
  • T/P relief valve
  • Temperature control & thermocouple
  • Gas valve
  • Burner supply tube & assembly
  • Drain valve
  • Main burner & pilot light
Have questions?  
Visit our faqs


A. AWR keeps life flowing by providing protection from the unexpected. We offer programs to cover the big repairs that your homeowner’s policy typically doesn’t cover. Since the year 2000, we have grown to provide protection for over 1 million homeowners. AWR is a subsidiary of American Water – the largest and most geographically diverse publicly traded water and wastewater company in the U.S. We’re proud of our A+ rating from the Better Business Bureau and 90% approval rating from our customer claim satisfaction surveys.

A. It’s a program that protects you from the hassle and cost of unexpected water heater failure. If your water heater fails due to normal wear and tear, AWR will dispatch a qualified insured contractor to fix it. We know you want to shower and do your laundry so we’ll get it taken care of fast. And if we can’t fix it, we’ll install a brand new one and haul away your old water heater. AWR will cover the expenses of repairing or replacing your water heater up to $1,000 per contract year. The Water Heater Repair & Replacement program is an affordable way to get protection from the unexpected.

A. If you love hot showers or clean laundry, then you need to protect your water heater, because standard homeowner’s insurance typically doesn’t. Normal wear and tear like corrosion and mineral deposit buildup can cause your water heater to fail. And if that happens, you don’t want to be stuck without those daily comforts or an expensive repair or replacement, let alone the hassle of finding a quality contractor.

A. Most policies don’t cover water heaters, so it’s up to you.

A. We protect residential electric, natural gas, and propane fueled water heaters – no matter the age of the unit. Water heaters fueled by oil, solar, or geothermal energy are not eligible. In addition, tankless water heaters, water heaters larger than 50 gallons or intended for use in commercial properties, and combination heating/domestic hot water units are not eligible. Water heaters that are designed to be attached directly to the wall or placed on a platform that is attached to a wall are not eligible for this program. If your home has more than one Water Heater, each Water Heater must be enrolled in a separate program in order to be eligible for a repair or replacement under this program.

A. We only use reputable brands commonly found in homes across the U.S. We also use only new units for replacements. A used or refurbished unit isn’t good enough for you, so it’s not good enough for us either. We always use local, insured, independent contractors to make sure the installation job is done right.

A. You can pay monthly or annually with convenient options like credit card (VISA, MasterCard, American Express, and Discover), check or debit card.

A. Your coverage will begin just 30 days after we process your enrollment form. (Pre-existing conditions are not covered.)

A. Call 1-877-513-8520 immediately. We’re here 24/7 if you have a repair claim or any other question.

A. The Protection Program is for a 12-month term that will automatically renew on an annual basis if you are paying annually by credit card or on a monthly basis. You can cancel at any time.

A. The majority of residential water heaters in service are natural gas, electric or propane. We focus on bringing the best value to as many customers as we can.

A. Most U.S. homes have water heaters less than 50 gallons

A. Just complete this simple enrollment form. Or you can call us at 1-877-513-8520.

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