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Terms of Service

American Water Resources (AWR) offers service line protection contracts to homeowners in 43 states and Washington, D.C., and currently services more than 2 million contracts. The company has been providing protection contracts since the year 2000 with more than 9 out of 10 customers satisfied and an A Rating from the Better Business Bureau. American Water Resources also provides its protection contracts to homeowners through municipal partnerships with the New York City Department of Environmental Protection, Orlando Utilities Commission, Nashville Metro Water Services and others. American Water Resources is not owned by American Water but uses the trademark “American Water Resources” under license from American Water. As such, AWR’s optional programs are not provided or guaranteed by American Water or its affiliates, and any changes in AWR’s prices are not determined or controlled by American Water or its affiliates. American Water Resources conducts business in California as American Water Resources Insurance Services and administers home protection contracts, provided by Virginia Surety Company, Inc., CA Lic. No. 0F65279. In Virginia, American Water Resources administers insurance policies, underwritten by Virginia Surety Company, Inc., VA Lic. No. 109751. New Jersey Residents: The product being offered is a service contract and is separate and distinct from any product or service warranty which may be provided by the home builder or manufacturer.

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Chat with us

Mon. - Fri., 7:30AM - 6:00PM CT

Saturday 7:00AM - 4:30PM CT

Existing customer support

Here to help. 24/7

New customer support

Here to help. 24/7

Text us

Mon. - Fri., 7:30AM – 6:00PM CT

Saturday 7:00AM – 4:30PM CT

Other ways to get in touch

Our friendly team is always here to chat.

HOAs and business owners

1-855-705-8438

1-855-705-8438

Press and media

hosmedialine@oncoursehome.com

Contractors and technicians

866-618-3914

awr.prospectivecontractors@oncoursehome.com

Visit our provider network

General inquiries

American Water Resources

1415 W. Diehl Road, Suite 270, Naperville IL 60563

awr.customersupport@oncoursehome.com

Partnership contact details

NYC -1.888.300.3570
California -1.866.618.3892
Philadelphia -1.888.891.9920
Florida -1.888.758.8934
Detroit -1.855.800.5195
Texas -1.866.273.3526
Nashville -1.888.758.8935
Virginia -1.888.207.5795
Yonkers -1.866.315.4476
Wilmington -1.866.315.4473
Fort Wayne -1.844.765.7263
Baltimore -1.855.577.7451

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